A: You may still check out your items as a guest. However, you are encouraged to sign up and log in as a CapitaStar member to save your cart, check your order status and be awarded STAR$ for your purchase. STAR$ awarded can be redeemed for CapitaVoucher/eCapitaVoucher. eVouchers can only be purchased when you login as a CapitaStar member as the eVouchers will be sent to your My Voucher wallet in the CapitaStar app post purchase.
A: You can expect to receive your order within 5-7 business days after receiving our order shipped notification email for home delivery orders. For in-store collection orders, you will receive an email notification when the item is ready to be collected in-store.
A: You may check the status of your order via your eCapitaMall account page if you checked out as a logged in CapitaStar member. If you checked out your order as a guest, you can reach out to our customer service agent via Contact Us. We will be in touch with you within 3 business days.
A: You may reach out to our customer service agent via Contact Us and we will be in touch with you within 3 Business Days.
A: Warranties are provided by retailers/manufacturers directly. You can check on the product description page or contact the individual retailers on the warranty that they are providing. You may also reach out to our customer service agent via Contact Us on your enquiry to the retailers.
A: You can only cancel your order if the order status is "Order Placed". If you are a CapitaStar member, login to your member account on eCapitaMall, go to My Orders to select the items you want to cancel. You may cancel the full order or selected items in your order. If you made a purchase as a guest, you can cancel your order by clicking here. Should your order be processed by the retailer and is displaying any other status, cancellation is not allowed. eVouchers once purchased cannot be cancelled. You will receive your refund for cancellation within 30 days depending on your mode of payment.
For purchases made partially or fully with eCapitaVoucher, refunds for cancellations will be made via the following methods:
A: Simply spend a minimum of $20 on eCapitaMall and earn 5 STAR$ for every SGD1 spent immediately upon check out.
STAR$ are awarded based on the net purchase value after deduction of discounts and rounded down to the nearest dollar.
You need not scan the invoice received in your email for purchases via eCapitaMall.
A: STAR$ will be reflected in your CapitaStar account summary on the same day after completion of your purchase.
A: In order to earn STAR$, customers must log in as CapitaStar Member before checking out their purchases.
A: You may reset your password via the CapitaStar Portal.
Should you still face any difficulty logging in to your account, please check out CapitaStar Technical Support or email us at retail@capitaland.com.
A: For Shipping Address and Cart details, you may update them via eCapitaMall - My Account.
You may update your Email, Mobile No via the CapitaStar App or CapitaStar Web.
A: Unlike purchase via the physical retail stores, you do not need to scan the eCapitaMall invoice as STAR$ are awarded within the same day upon check out via eCapitaMall.
A: You may reach out to our customer service agent via Contact Us to check on your STAR$ awarding status and we will reply you within 3 business days.
A:
Delivery
(5 to 7 working days upons successful placement of orders)
Available for selected brands on eCapitaMall
A: Please share with us the details via Contact Us and we will resolve it for you.
Checked Out as
Methods
CapitaStar Member
You may view your orders via your “My Order” in your eCapitaMall Account Page.
Guest
Please reach out to our customer service agent via Contact Us for further assistance.
A: Shipping is free for orders from majority of the brands with no minimum spend. Selected brands that sell home & living, fresh food and electronics items will require a delivery fee. A minimum order amount will be required to enjoy free delivery for these selected brands. Delivery fees will be indicated upon checkout for these selected brands. Customers who do not provide valid contact number, email and address to facilitate delivery resulting in failed deliveries will be charged the respective shipping fee for the failed delivery.
A: We offer delivery to local Singapore addresses at this moment on eCapitaMall.
A: Please reach out to our customer service agent via Contact Us for further assistance.
A: Yes, you can select your preferred mall to collect the item during the checkout process. Selected brands have in store collection made available.
A: Present your order collection email with your personal identification document at the store. The store staff will verify and assist with your collection accordingly.
A: No. Once the order has been placed, the mall location for collection cannot be changed.
A: You have to collect your order within 7 days of receiving the order ready for collection email. If the collection is not made in store within 7 days, the order will be treated as a no-show order and returned to the inventory for sale. No refund will be made to customers for such no-show collection cases.
A: Returns for items purchased at eCapitaMall due to change of mind are subjected to the return policy of each retailer. Please check the product detail page or write in through our Contact Us and we will be in touch with you within 3 business days on your return request. Return requests has to be submitted within 7 days of receipt of the product. For change of mind or defective product, please note that we will only accept returns that:1. Have not been opened2. Have all seals and tags intact (if any)3. Is unworn, unwashed or unaltered (if applicable)4. Includes any of the following that came together with your products : a. Free gifts b. Warranties c. Tags d. Manuals e. Any other accessories
Items that are strictly not eligible for return1. Food & Beverages2. Undergarments/Innerwears3. Personalised Items4. Products that has been marked as "Non-Returnable" in their product display page by retailers.
NOTE: eCapitaMall reserves the right to reject any return or refund if the returned item does not meet the above return requirements.
You may initiate the return request via the Contact Us and we will be in touch with you within 3 business days on the return policy of the retailer and the return procedures if returns are allowed. Refunds for successful returns will be processed within 30 days from the receipt of a successful return email notification. Should the reason for return be a change of mind, the refunded amount will deduct the return shipping rates for the item from the return address to the retailer address.
A: Return shipping rates is dependent on the volumetric weight of the package.
A: Wrap your package in another layer of external packaging like plastic or box to avoid damage to the parcel during transportation. Any damages to the product upon return will not be entitled for refund.
A: You will be refunded with your paid price excluding the voucher code or promo code if you return the item.
A: You may request for an exchange only in the following circumstances: (1) exchange for the same item of a different size if the size is available; (2) if the size is not available, exchange for another item of the same value or as per the service specifications of each retailer. Exchanges are subjected to each retailer's exchange policy. For exchanges, please refer to the product description to check on whether exchange is allowed by the retailer for your purchased product and whether in-store exchange or exchange via home pick up and delivery options are offered by the retailer. You can also reach out via Contact Us to enquire on whether the product is eligible for exchange. For exchanges via home pick up and delivery to and fro the retailer address, shipping fees both ways will apply and the fees will be charged according to the volumetric weight of the package. In a case where no other item is available for exchange, you will have to return the item, if this item is allowed for return, provided that the conditions stated in our Return Policy are met. Please note that the return shipping fees for the item from the return address to the retailer address will be borne by you.
You may reach out to our customer service agent via Contact Us for further assistance.
A: Please check the size guide included on the product detail page to take reference for sizing.
A: You may visit or call the respective store in CapitaLand Malls to enquire or reach out to our customer service agent via Contact Us for further assistance.
A: There is no notification as the retailer does not have additional stock that will be coming in.
A: Do leave us your email and you will receive a notification when the stock is available.
A: We currently accept all major credit/debit cards supported by American Express, MasterCard and Visa. eCapitaVouchers can also be used to pay for goods and/or services from eligible Retailers on eCapitaMall. Retailer eligibility for payment via eCapitaVouchers will be indicated on the checkout page.
A: You may wish to try checking out again or use another credit card. Alternatively, please reach out to our customer service agent via Contact Us and we will be in touch with you.
Check Out as
Method A
Method B
Select the consent option during check out process
You may opt in via your “My Account” --> "Edit my preference" --> Click on the consent check box and save your preference.
Please reach out to our customer service agent via Contact Us